Loyal customer?
A loyal customer is a customer profile that we know and who knows us.
We believe that even in the digital age, customer relationships must still be built through personal contact.
That is why we have created a journey to become a loyal customer, which both parties can reasonably and safely follow.
Loyal customer journey
Highlight your history, showcase growth and key milestones.
Initial contact
The initial contact can be made through a general inquiry form, after which we can reach out to the potential customer ourselves.
Meeting with the customer
Mapping the needs of the potential customer, identifying concerns, and brainstorming solutions together.
CAssigning a customer manager
Personalization is best when there is at least immediate or quick communication with the customer manager, for example, once a quarter.
The customer manager creates
systems
A corresponding profile is created for the customer, conditions are set, devices are standardized, and solutions for acquiring devices are provided.
Introducing the system
to the customer
Together, the created systems that the customer can start using are reviewed.
Customer feedback
Identifying concerns, requesting additional solutions, and possibilities
CThe customer manager implements feedback
Changes in this area occur every 365 days, which is why it is generally necessary to renew the customer's account every year, unless the customer wishes to do so earlier.